Shipping policy

Shipping Policy

Last updated: September 2026

At Bloom Signature, we carefully prepare every order to ensure that your purchase arrives safely and in perfect condition.

1. Order Processing

Orders are processed within 1–3 business days after payment has been successfully received.

Please note that orders placed during weekends or public holidays will be processed on the next business day.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

2. Shipping Times

Estimated delivery times depend on the destination and the shipping method selected at checkout.

European Union: approximately 3–7 business days
United Kingdom: approximately 4–8 business days
International: approximately 5–12 business days

These delivery times are estimates and are not guaranteed. Delays may occur due to customs processing, weather conditions, carrier delays, public holidays, or other circumstances beyond our control.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout based on your delivery address and the shipping method available for your order.

Any applicable shipping promotions or free-shipping offers will be clearly displayed on our website or at checkout.

4. Tracking Your Order

When your order has been dispatched, we will send you a shipping confirmation email containing your tracking number, where available.

Please allow up to 48 hours for tracking information to become active after your order has been shipped.

If your tracking information has not updated for several days, please contact us and we will assist you.

5. Customs, Duties & Taxes

For orders shipped outside the European Union, additional customs duties, import taxes, or other charges may apply depending on the destination country.

Any such charges are the responsibility of the customer unless otherwise stated at checkout.

Bloom Signature is not responsible for delays caused by customs authorities.

6. Incorrect Shipping Address

Please make sure that your shipping information is correct before completing your purchase.

If you notice an incorrect address, contact us as soon as possible at bloomsignatureeu@gmail.com.

Once an order has been shipped, we may not be able to change the delivery address.

Bloom Signature cannot be held responsible for orders delivered to an incorrect address provided by the customer.

7. Lost, Delayed or Damaged Packages

If your package appears to be delayed, lost, or damaged during transit, please contact us at bloomsignatureeu@gmail.com with your order number and relevant details.

If your package arrives damaged, we recommend taking photographs of the package and the product and contacting us as soon as possible.

We will work with the shipping carrier to investigate the issue and determine the appropriate solution.

8. Delivery Issues

If your order is marked as delivered but you have not received it, please first check with household members, neighbors, and the delivery location indicated by the carrier.

If you still cannot locate your package, contact us at [YOUR CUSTOMER SERVICE EMAIL] and we will assist you with the next steps.